Terms of Service
These terms govern your engagement with Ergonified LTD ("Ergonified", "we", "us") for business process automation services. We are registered in Cyprus. By enquiring about, agreeing to, or receiving services from Ergonified, you accept these terms.
1. What we do
Ergonified designs and builds custom business process automation for organisations across any sector. Our services typically follow three phases: a process audit and written proposal; a build and test phase; and a handover with documentation and training. The scope, timeline, and fees for each engagement are set out in your individual service agreement.
2. Enquiries and proposals
Submitting the contact form or exchanging emails with us does not create a binding contract. A contract is formed only when both parties have signed (or agreed in writing to) a service agreement or statement of work. We reserve the right to decline any engagement at the proposal stage, and will say so promptly and honestly.
3. Fees and payment
- All fees are set out in your individual service agreement. There are no fixed public pricing tiers — every engagement is scoped and priced based on the process, complexity, and time involved.
- A deposit may be required before work begins, as stated in your service agreement.
- Invoices are due within the payment period stated. Late payment may result in work being paused.
- All fees are exclusive of VAT and applicable taxes unless stated otherwise.
- Fees paid for work already completed are non-refundable, except where required by law.
4. Scope and changes
We work to a fixed written scope agreed before we start. If requirements change materially during the build, we will discuss the impact on timeline and cost before proceeding — we will not bill for out-of-scope work without your agreement.
5. Your responsibilities
- Providing timely access to the people, systems, and data we need to build and test the automation.
- Reviewing and testing the delivered automation before relying on it in production. We build and test thoroughly, but you know your operation better than we do — your sign-off is required before go-live.
- Ensuring you have the right to provide us with any data, documents, or system access shared during the engagement.
- Keeping any credentials or access details we provide to you confidential and secure.
6. Human oversight
Every automation we build is designed to keep a human in the loop for decisions that matter. You remain responsible for reviewing outputs, approving actions, and ensuring the automation is operating correctly. Ergonified is not responsible for losses arising from reliance on automated outputs that were not reviewed by a qualified person.
7. Your data and confidentiality
You retain full ownership of your data, documents, and systems at all times. We access them only to the extent needed to deliver your project. We treat all client information as strictly confidential — we do not share it with third parties except sub-processors required to deliver the service (e.g. infrastructure providers), and only under confidentiality obligations.
Each client's deployed automation runs in a dedicated isolated environment on our infrastructure. Your data does not touch any other client's system.
We do not use your data to train AI models or to improve our services for other clients.
8. Intellectual property
Unless agreed otherwise in your service agreement, you own the automation we deliver to you — including all code, configurations, and documentation created specifically for your engagement. Ergonified retains ownership of any general tools, frameworks, or know-how that existed before the engagement or that are not specific to your project.
9. Warranties and disclaimer
We warrant that we will perform services with reasonable skill and care. However, automation involves complexity, and no automated process is guaranteed to be 100% accurate or error-free in all circumstances — which is why human review is built into every workflow we design. We do not warrant uninterrupted or error-free operation of any third-party systems or integrations.
10. Limitation of liability
To the maximum extent permitted by applicable law, Ergonified's total liability for any claim arising out of or related to an engagement is limited to the total fees paid by you to Ergonified in the three months preceding the claim. We are not liable for indirect, consequential, or incidental losses, including loss of data, revenue, or profits. Nothing in these terms limits liability that cannot be excluded by law (including for fraud or death/personal injury caused by negligence).
11. Term and termination
These terms apply for as long as you use or engage Ergonified's services. Either party may terminate an engagement for material breach that remains unremedied 14 days after written notice. On termination: fees for work completed are due; we will return or delete your data on request; and any automation already delivered remains yours.
12. Governing law
These terms and any disputes arising from them are governed by the laws of the Republic of Cyprus. Disputes are subject to the exclusive jurisdiction of the courts of Cyprus, unless otherwise agreed in writing.
13. Changes to these terms
We may update these terms from time to time. The "last updated" date will reflect changes. For active engagements, any material change will be communicated directly — continued engagement after notice constitutes acceptance.
14. Contact
Ergonified LTD, Cyprus
Email: contact@ergonified.com